Plus the Neato vac doesn’t use “photo” technology to map your floor plan, as the iRobot does, so it can operate in total darkness. It cleans my upper bedroom level of 1200 Sf set on a “turbo” deep clean, and completes it in much less time than the iRobot takes to do a “single pass” clean of 400 sf. It doesn’t have the automatic empty feature but in all other ways is much more superior. I’ve had a Neato robot vac for about 6 yrs.
I have it set for single pass cleaning in order to reduce the time it takes, but it still can take a total of 2 hrs because of it having to return to its base to recharge. The message on the app will suggest that I need to clean the charging plates on the vac and base, even if I just completed doing it! Another drawback to me is the time it takes to clean. That’s so people and dogs aren’t in the way, but far too many times it ends up the vac never even got started with the job, citing lack of charge most often. I work from home and have dogs so I have it scheduled to clean about a 400 Sf area in my home every morning before we get up. What I don’t like and find frustrating is how very often it fails to complete a scheduled clean for one reason or another. and now I'm here telling all of you to save your money and just use a regular vacuum. Here it is, with still no help and my money has been swindled away from me. They claimed I would get an email with shipping/tracking by Friday. Now I'm back again with them, and they "escalated" my issues, and claimed once again that they would indeed get the replacement out to me. Many angry calls later, they started promising me they would send me a replacement robot. Then I realized they conveniently did that to get me to wait long enough so I couldn't return it. Then they talked me into believing their nonsense that "it just has to learn more, it will get better." Like an idiot, I believed that. It was nothing more than basic maintenance stuff you can easily find online, and which I had already been keeping up with. Their "support" made me run through all sorts of hoops for "troubleshooting" which was a joke. Then they connect you to someone who just doesn't give a fig, and you're going to have to talk to them for at least 30 minutes. You're going to hold for at least 20 minutes (usually 40+), no matter what time of day you call. I'm sitting here thinking "Well, you got yourself in there, why didn't you just back out exactly the way you came?" IDK what? Force its way out? Break my furniture? No joke. For example, one day it got stuck, I went to "rescue it", and it had pushed my dining room chair about 7 feet trying to. Many times when it gets stuck, it will try to force its way out, and push my furniture around. This is not the case, because not only have I played their games with the "maintenance and cleaning" and found nothing wrong, I've also started testing it by triggering the sensors (just flip over and push the wheel) to convince it that I did "clean" it, and it works fine after that. Often decides there is something wrong with one of its wheels. Suction is not great, and has never been
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